SUPPORT

Need a hand? Start with the FAQ below. If your question isn't answered, send us a note — we read every message.

FREQUENTLY ASKED

What is Music House?
Music House is a creative playground for music makers. Make beats, write lyrics, design album art, build release visuals, and generate names for yourself, your band, or your next project — all in one app.
How do credits work?
New users get 100 credits to start, plus 15 free credits every day that reset at midnight UTC. • Free — 100 to start, then 15 credits per day, 2 concurrent generations • Pro ($9.99/mo) — 2,700 credits per month, every premium model, 5 concurrent generations • Studio Max ($24.99/mo) — 10,800 credits per month, every premium model, priority queue, 10 concurrent generations You can also buy credit packs that never expire (600 / 2,000 / 5,000 credits). Credits are spent on generation — a beat costs 1–10 credits depending on the model, album art costs 1, and ElevenLabs tracks scale by length.
How do I cancel my subscription?
Subscriptions are managed through your Apple ID. 1. Open the Settings app on your iPhone 2. Tap your name at the top 3. Tap Subscriptions 4. Select Music House → Cancel Subscription You'll keep access until the end of the current billing period.
Can I get a refund?
Refunds for App Store purchases are handled by Apple. Visit https://reportaproblem.apple.com to request a refund for any Music House subscription or credit pack. If you have a specific billing concern, email us and we'll do our best to help.
Who owns the content I make?
You do. Everything you create in Music House belongs to you and you can download or share it however you want. See our Terms of Service for the full details.
I'm signed in on my phone but my account looks empty
Try pulling down to refresh on the Home or Library tab. If your creations still don't show up, sign out from Settings and sign back in — this forces a fresh sync. Still broken? Email us with your account email and we'll investigate.
How do I report a bug or request a feature?
Use the form below — pick "Bug" or "Feature Request" as the topic. Short reports are great; screenshots are even better.
Where are you based?
Music House is built by Rapchat, Inc., Columbus, Ohio.

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